Technical Trainer, Cortex
Our MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.Who We AreIn order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job SummaryPalo Alto Networks is looking for a technically masterful Technical Trainer, Cortex to join our Santa Clara headquarters as the face of our premier technical enablement organization. You will focus on delivering advanced Cortex workshops (XSIAM, XSOAR, XDR) and spearheading technical new hire onboarding bootcamps. In this 'player/coach' role, you will be at the forefront of educational innovation, actively developing and deploying internal AI enablement tools to scale learning efficiency. Embedded at headquarters, you will have a front-row seat to product updates and ample opportunity for career growth into advanced architecture, content design, or technical leadership roles.Key ResponsibilitiesLead high-impact, expert-level Cortex workshops and advanced whiteboarding sessions for global internal and external audiences.Own the classroom execution of technical bootcamps, transforming new hires into field-ready security professionals.Build, prototype, and refine internal AI-driven tools to scale and personalize the technical onboarding experience.Track, analyze, and report on the adoption, accuracy, and performance metrics of AI enablement platforms.Collaborate with stakeholders to present and defend the strategic impact and business outcomes of enablement programs.Ensure the seamless availability, functionality, and rigorous quality assurance of all labs and environment simulations.Function as a player/coach by onboarding trainers, leading Train-the-Trainer programs, and driving readiness for partners.Partner with Technical Enablement Architects to provide field feedback, optimizing technical courseware, labs, and certifications.Qualifications 5+ years of experience delivering technical courseware or equivalent hands-on experience in the cybersecurity in...