Senior Site Reliability Engineer, Production Engineer - ThousandEyes
This role follows a hybrid work model, with in-office attendance in San Francisco, Seattle, Austin, or New York.Meet the TeamCisco ThousandEyes is a leading Digital Experience Assurance platform that empowers organizations to deliver seamless digital experiences across every network—even those beyond their ownership. Leveraging AI and an unparalleled set of cloud, internet, and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and resolve issues before they impact end-user experiences.ThousandEyes is deeply integrated across Cisco's extensive technology portfolio, supporting customers in scaling deployments while offering AI-powered assurance insights within Cisco’s Networking, Security, Collaboration, and Observability portfolios. Your ImpactAs a Senior Site Reliability Engineer (SRE), you will lead the design and management of large-scale, highly available distributed systems, collaborating with application teams to ensure the performance, reliability, and security of our SaaS platform. You will deploy resilient AWS cloud-native services and leverage CNCF-standard tools—such as Kubernetes, Prometheus, and Service Mesh—to standardize operations across our multi-region, microservice-based architecture. A core component of your work involves developing automation for service operations, including deployment, chaos testing, and "everything-as-code" strategies, to provide robust guardrails for our rapidly growing infrastructure. You will directly influence the ThousandEyes platform by identifying and resolving operational obstacles, ensuring our systems remain scalable under substantial daily data volumes. This role is exceptionally exciting because it places you at the center of mission-critical engineering, where you will solve complex scaling challenges and shape the future of our global platform's reliability.Minimum QualificationsBachelors + 7 years of related experience, or Masters + 4 years of related experience, or PhD + 1 year of related experience, or equivalent related work experienceProficiency in software development with languages such as Python or GoShown ability to build and implement scalable, well-tested, and security-focused solutions that integrate security protocols throughout the development and deployment lifecycleStrong understanding of Unix/Linux systems, including kernel, system libraries, file systems, and client-server protocolsKnowledge of Site Reliability principles: Incident Response, Change Management, Distributed Systems, Deployment Strategies, and SLOs Preferred QualificationsFamiliarity with procedures for operating a large-scale, highly available enterprise platformExcellent communication and documentation skillsStrong sense of ownership, drive, and attention to detailExpert-level knowledge of Kubernetes and its ecosystemIn-depth knowledge of cloud providers, preferably AWSWhy Cisco? At Cisco, we’re revolutionizing how data and infrastructure connec...