QA Analyst - 1518

About Fetch

Fetch is a venture-backed company redefining multifamily living through four core services: Package Delivery, Valet Trash, Fetch Market, and Fetch Storage. From secure, direct-to-door package delivery to community-wide valet trash, 24/7 essentials delivered through Fetch Market, and flexible storage solutions, Fetch streamlines operations for property teams while creating unmatched convenience for residents. Operating nationwide with rapid growth ahead, we combine logistics, technology, and hospitality to shape the future of multifamily living.

Our Opportunity

Quality is what keeps our support teams trusted. We are hiring a QA Analyst to administer quality assurance for our support organization as part of the Learning and Development team, covering our three main support teams: Claims, Customer Support, and Partner Success. Beyond grading individual conversations, this role sets the course for what is going well and what needs attention, turning what we see in the conversations into the training and process changes that raise the quality of every support team.