Project & Service Delivery Lead, Enterprise Applications & Managed Services
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Roles & Responsibilities
We are seeking an experienced Project & Service Delivery Lead to manage a business-critical enterprise application managed-services engagement covering SAP, IBM, HCL, Java/Spring, Microsoft technologies and supporting infrastructure.
The role will be responsible for overall project governance, service delivery, SLA management, multidisciplinary team coordination, application change delivery, cybersecurity remediation, disaster recovery readiness, OEM/vendor coordination and stakeholder management.
Key Roles & Responsibilities
Project & Service Delivery
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Lead end-to-end project and managed-services delivery across enterprise applications and supporting platforms.
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Establish delivery plans, governance mechanisms, operational reviews and management reporting.
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Act as the primary coordination point between customer stakeholders, technical teams, OEMs and other service providers.
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Track project/service risks, dependencies, escalations and corrective actions through closure.
SLA & Operations Governance
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Drive SLA-based service delivery covering incidents, service availability, application health and operational performance.
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Monitor critical incidents and ensure appropriate escalation, root-cause analysis and preventive actions.
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Conduct periodic service reviews and provide delivery/SLA status reporting to stakeholders.
Team Leadership
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Coordinate multidisciplinary teams across SAP ERP, IBM WebSphere/BAW/DB2/IAM, HCL DX/Connections/Leap, Java/Spring, Microsoft SSRS and infrastructure services.
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Plan resource allocation, priorities, task ownership and technical dependencies.
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Facilitate collaboration between application, database, infrastructure, security and business teams.
Change & Release Management
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Govern application enhancements and Change Requests from requirement assessment through estimation, development, testing and production deployment.
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Coordinate release planning, approvals, testing, documentation and production readiness.
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Ensure changes are delivered through controlled change and release-management processes.
Security, Compliance & Business Continuity
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Coordinate cybersecurity remediation, vulnerability and audit observations, patching and application/system security activities.
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Oversee Disaster Recovery readiness, DR exercises and associated service-continuity activities.
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Ensure operational and delivery activities comply with applicable customer security and governance requirements.
Stakeholder & Vendor Management
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Maintain effective communication with business, IT and management stakeholders.
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Coordinate with technology OEMs/vendors including SAP, IBM, HCL, Microsoft and Red Hat for technical escalations and product support.
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Present service performance, delivery progress, risks and key decisions during governance reviews.
Desired Experience & Competencies
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Strong experience in Project Management, Service Delivery or Application Managed Services (AMS/FMS).
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Experience managing large, heterogeneous enterprise application environments.
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Working understanding of ITIL-based service management, incident/problem/change management and SLA governance.
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Exposure to enterprise technologies such as SAP, IBM middleware/workflow, HCL platforms, Java/Spring, databases and Microsoft technologies.
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Good understanding of cybersecurity, VAPT remediation, patching, audit compliance and Disaster Recovery.
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Strong stakeholder management, vendor/OEM coordination, team leadership and escalation-management capabilities.
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Excellent communication, governance, planning and management-reporting skills.