Director, Change Management Strategy
Exemption Status
United States of America (Exempt)
$155,380 - $221,416 - $287,451
“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”
This position is not eligible for Sponsorship.
MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!
Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.
At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!
Job Description
Summary
The Director Change Management Strategy will design, operationalize, and continuously improve MedImpact’s enterprise change management framework, tools, governance, and measurement approach. This role creates the methods, playbooks, readiness standards, release change patterns, and adoption measurement model used by the Enterprise Change Management Center of Excellence across the organization whose role is to ensure that projects and programs deliver value, on time and on budget. The role should balance enterprise discipline with practical execution, so the COE accelerates programs rather than becoming a process checkpoint.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Design and evolve the enterprise change management framework, methodology, playbooks, templates, readiness standards, and measurement model for use across the organization.
- Define MedImpact’s standard change approach for product/platform releases, including readiness checklists, release communications, training enablement, command center planning, hypercare, and transition-to-support expectations.
- Create a practical change tiering model that determines the level of change support required based on program complexity, stakeholder impact, regulatory risk, client/member impact, operational disruption, and go-live risk.
- Based on complexity, readiness and impact assessments, and periodic project and program status reporting, implement a phase-gate process that assesses projects’ readiness to move to the next phase of execution (e.g. pilot, development, launch, transition).
- Establish enterprise change intake, impact assessment, prioritization, governance, and reporting routines that help leaders understand change volume, collision points, adoption risk, readiness, and capacity constraints.
- Develop reusable frameworks for product readiness, stakeholder segmentation, persona-based adoption, sponsor engagement, communications planning, training strategy, go-live readiness, and post-launch reinforcement.
- Build an enterprise change scorecard and dashboard that connects readiness, adoption, training completion, support volumes, behavior change, operational performance, risk reduction, member/client experience, and program outcomes.
- Develop a community of practice for change practitioners, product owners, business change champions, and support partners to improve consistency and share lessons learned across programs. Develop and conduct a periodic forum where product, platform and project health is assessed, risk mitigation plans are confirmed and best practices are enforced.
- Partner with executives, program leaders, HR, communications, compliance, technology, operations, clinical leaders, product owners, and support leaders to embed change planning into delivery from the start.
- Create guidance for managing change in regulated healthcare environments, including impacts to PHI/PII handling, auditability, SOP updates, training documentation, compliance review, and client/member communications.
- Recruit, supervise and develop Change Leads I, II and III and Change Management Coordinator roles.
- Coach senior leaders and program sponsors on sponsorship expectations, decision-making cadence, launch readiness, resistance management, and leadership communications.
- undefined
Supervisory Responsibilities
Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.
Client Responsibilities
This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
BA/BS Degree or equivalent; plus 10 years’ related experience; 10 years of SME in respective area(s); (or equivalent combination of education and experience); and 8 years supervisory experience; Supervisory experience may be substituted with 10 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader at the Director level or above that must be completed within 12 months in new position.
Computer Skills
- Intermediate to advanced knowledge of Microsoft Office software (Outlook, Word, Excel and PowerPoint)
- Intermediate to advanced knowledge of MS Project or SmartSheet and Visio
- Intermediate knowledge of at least one content management system (e.g. SharePoint, Confluence, wiki)
- JIRA and PowerBI experience highly desirable
- Demonstrated ability to learn new software tools
Certificates, Licenses, Registrations
PMP or other project management certification, desired, but not required.
Other Skills and Abilities
- Experience building or improving an enterprise change management capability, change office, transformation office, or center of excellence.
- Experience creating repeatable methods and toolkits for product/platform readiness, training, communications, go-live support, hypercare, and adoption measurement.
- Strong understanding of healthcare, PBM, payer, pharmacy, clinical operations, or similarly regulated environments preferred.
- Ability to translate strategy into practical methods, tools, governance models, and operating rhythms that teams will actually use.
- Strong executive presence, facilitation, stakeholder management, and communication skills.
- Experience defining change metrics, adoption dashboards, readiness measures, stabilization measures, and business outcome linkage.
- Regulated healthcare change, including PHI/PII considerations, auditability, training documentation, compliance review, operational controls, and appropriate external communications.
- Product/platform release management, including release readiness, go-live planning, command center operations, hypercare, dashboards/reporting, and transition to long-term support.
- Technology-enabled transformation involving analytics, automation, workflow modernization, integrations, reporting, CLM/platform capabilities, and operational adoption.
- Client and member experience implications, especially where changes may affect service quality, access, affordability, call center support, pharmacy interactions, or employer/health plan commitments.
- Government programs and payer complexity, including Medicare Part D, Medicaid, regulatory updates, policy changes, and quality/performance expectations where applicable.
Reasoning Ability
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Mathematical Skills
- Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Language Skills
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information to top management, public groups, and/or boards of directors.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Business Acumen
- Directing Others
- Organizational Agility
- Conflict Management
- Drive for Results
- Political Savvy
- Customer Focus
- Innovation Management
- Strategic Agility
- Decision Quality
- Managerial Courage
Physical...