Billing & Pricing Operations Analyst
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Job Description
Professional - Billing & Pricing Operations Analyst
Ingram Micro is seeking a highly analytical and detail-oriented professional to join our Billing & Pricing Operations team. This role is responsible for managing billing processes, pricing analysis, reconciliations, vendor coordination, and reporting. The position plays a key role in ensuring financial accuracy, driving operational efficiencies, and enabling data-driven decision-making across global operations.
Key Responsibilities
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Operations Management
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Manage billing, pricing, and reconciliations with high accuracy and compliance.
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Analyze vendor pricing, contracts, and financial data to resolve discrepancies.
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Collaborate with vendors, stakeholders, and cross-functional teams to ensure smooth operations.
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Own high-priority and complex vendor/reseller issues and drive resolution.
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Maintain data integrity across systems, regions, and stakeholders.
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Support pricing decisions, validations, and approvals.
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Reporting & Analytics
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Generate scheduled and ad-hoc reports across multiple regions.
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Leverage advanced Excel, reporting tools, and automation for data analysis.
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Build dashboards, templates, and reporting solutions.
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Analysis of large datasets and provide data comprehension
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Translate business requirements into actionable insights and reporting outputs.
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Process Improvement
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Identify operational risks, inefficiencies, and improvement opportunities.
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Drive automation and continuous improvement initiatives.
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Participate in cross-functional projects to improve productivity and service quality.
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Escalation & Issue Management
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Investigate and resolve escalated issues through detailed analysis.
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Collaborate with global teams to ensure timely resolution of business-impacting issues.
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Subject Matter Expertise
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Maintain process documentation and ensure adherence to SOPs.
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Provide guidance, training, and onboarding support to team members.
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Act as a key point of contact for process-related queries.
Required Qualifications
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Bachelor’s degree in Finance, Business, Analytics, or related field.
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3–5+ years of experience in billing, pricing, financial operations, or reporting.
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Advanced Excel skills (pivot tables, formulas, macros).
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Strong analytical, problem-solving, and stakeholder management skills.
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Experience with reconciliations, financial data, and vendor operations.
Preferred / Good-to-Have Skills
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SQL, Python, and data analysis capabilities.
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Power BI or similar BI/visualization tools.
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Experience with automation tools (Power Automate, VBA, RPA tools like UiPath).
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Exposure to AI/ML or intelligent automation in reporting/operations.
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Experience in Cloud Products and Vendors – Billing and Pricing
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Experience with CRM, ERP, or financial systems.