Assistant VP, AML Ops, Triage Mgmt & Assignment
Company: 1011 United Overseas Bank Ltd
About UOB
United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.
Job Description
Triage Management
- Support the triage of AML review triggers including but not limited to OGR, Post-STR and internal monitoring reviews.
- Ensure trigger events are delegated accurately and escalated where required.
- Drive adherence to triage SLAs and operational procedures.
- Manage assignment of alerts and cases to review teams based on determined criteria.
- Monitor assignment accuracy and workload balancing review teams.
- Oversee case reservoir management, distribution and assignment tracking.
- Ensure high-priority and time-sensitive cases are managed within stipulated timelines.
Operational Governance
- Establish and maintain SOPs, controls and maker-checker processes for triage and assignment activities.
- Monitor control effectiveness and ensure compliance with AML/CFT policies and regulatory requirements.
- Perform regular reconciliations and completeness checks to ensure all triggered alerts are captured and assigned appropriately.
- Stakeholder Management
- Liaise with internal AML teams, External support teams, Data Analytics, Compliance, Business Units and Technology teams on trigger management and workflow enhancements.
- Coordinate and work closely with colleagues in Malaysia to ensure timely delivery of BAU activities and remediation initiatives in accordance with established SLAs.
- Coordinate and facilitate the resolution of issues relating to case creation, assignment, enrichment and workflow routing.
- Support policy implementations, remediation exercises and operational change initiatives
Management Reporting & Analytics
- Prepare and present MIS on trigger volumes, assignment timeliness, productivity and backlog management.
- Track key operational metrics and identify trends, bottlenecks and capacity risks.
- Recommend process improvements and automation opportunities to enhance operational efficiency
Education
- Bachelor’s degree in Finance, Business, Risk Management, Computer Science, Information Systems, or related field.
Experience
- Minimum 2–5 years in AML operations, screening, KYC, or workflow/assignment-related roles.
- Familiarity with AML, sanctions screening, and correspondent banking risk indicators.
- Experience with SLA management, queue routing, or high‑volume operational environments preferred.
Technical Skills
- Proficiency in Microsoft Excel and general Microsoft Office Suite applications.
- Experience with dashboards or data tools (Power BI, Power Query, SQL) is an advantage.
- Strong analytical abilities with the ability to interpret large datasets and operational metrics.
Soft Skills
- Strong communication and stakeholder management skills.
- High attention to detail and accuracy in decision-making.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong sense of accountability, integrity, and control mindset.
Certifications
- AML-related professional certifications (e.g., CAMS, ICA, ACFCS) are a plus.
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.