Assistant Store Manager
We’re looking for an Assistant Store Manager to help lead our Boston Seaport store! This role is a perfect blend of leadership, creativity, and operational support—you’ll play a key role in driving store performance, developing the team, and ensuring an exceptional guest experience.
As Assistant Store Manager, you’ll support day-to-day operations, including team coaching, visual merchandising, and inventory management, while also contributing to store marketing, events, and community engagement. You’ll be a hands-on leader, working closely with the Store Manager to create a positive and high-energy environment for both guests and employees.
Responsibilities
- Work with the Store Manager to motivate the team to perform at their best.
- Open and close the store independently, ensuring smooth daily operations.
- Engage with guests, share our brand story, and help them find the perfect pieces.
- Coach and support new and existing team members to build a strong, high-performing team.
- Introduce new products to guests and recommend items based on their needs.
- Effectively handle in-store guest issues and answer questions related to merchandise and store policies.
- Process transactions accurately on the POS system while ensuring a seamless checkout experience.
- Keep the sales floor tidy, well-stocked, and visually appealing in alignment with brand standards.
- Assist in maintaining backstock and setting up merchandise on the sales floor.
- Support operational tasks such as inventory intake, visual merchandising, clienteling, beading table management, and tracking sales KPIs.
- Help conduct weekly and quarterly cycle counts, reporting inventory discrepancies and trends to the Store Manager.
- Fulfill in-store custom orders.
- Help plan and execute in-store activations, community events, and brand partnerships to drive foot traffic and engagement.
- Assist with in-store bead bar appointments, parties, and special events to create unforgettable moments for guests.
- Support daily store operations, including cash handling and security.
- Ensure compliance with all company policies, procedures, and safety standards.
- Maintain a clean, organized, and well-functioning store environment for both guests and employees.
- Step in as the acting Store Manager when needed and be a key problem-solver in the store.
- Perform other duties as requested by the Store Manager.
Qualifications
- 2+ years in a retail leadership role (Assistant Store Manager, Key Holder, or similar).
- A strong guest service mindset and the ability to create meaningful connections.
- An eye for visual merchandising and experience with inventory management.
- Passion for retail marketing, events, or social media.
- Ability to work weekends, holidays, and adjust to business needs.
- Alignment with our values – Passion for kindness, positivity, and community-driven retail.
This role is perfect for a proactive and enthusiastic leader who thrives in a fast-paced, guest-centric...